Refund Policy

Last updated: 25 September 2026

Your first Premium subscription starts with a 7-day free trial, so you can try everything before paying — cancel before it ends and nothing is charged. If a charge still isn't what you wanted, here is how refunds work.

14 days, no questions

Ask within 14 days of any charge — the first payment or a renewal — and we refund it in full. Write to pivotsub.help@gmail.com from your account email and say which charge.

After 14 days

Cancel from Settings → Subscription and Premium stays active until the end of the period you paid for; there is no further charge. We don't refund the remaining part of a period after 14 days, except where the law requires it or we discontinue the service.

How the money comes back

Payments are processed by Polar Software Inc. (“Polar”) as merchant of record, so refunds go back through Polar to the original payment method, usually within 5–10 business days depending on your bank.